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Scam Alert!
Just a reminder that no one from Autotruck will ever call you and ask for your account/personal information such as account numbers, social security numbers, etc…because we already have it. Be aware that scammers use all types of ways to gain your identity such as fraudulent texts, emails and phone calls that can look like they are from your credit union. For more information on how to protect your account information visit https://www.autotruckfcu.org/fraud-protection

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Debit Card

Once you have an Autotruck Checking Account, you can also take advantage of our Debit Card. This card looks like a credit card, but works like a check. Use it to purchase gas, groceries and other items everywhere Debit Cards are accepted. You can also use it to get cash at ATMs.

New Contactless Feature
Our new Debit Card is contactless, offers the latest chip technology and will allow you to make faster, contactless transactions. This means you do not have to insert the card into the terminal. Just hold the card near (1-2 inches from) the terminal. Then follow the prompts to enter a PIN in some cases and possibly your signature. Every transaction includes a unique code, that helps to protect against fraud and keep information safe.

Not all terminals allow contactless transactions. Look for the contactless (wifi) symbol on the terminal that indicates it accepts contactless cards. If contactless transactions are not available, insert your card into the termial, or swipe it. If you currently have a Debit Card, you will receive the New Contactless Card when your card is renewed. We will send your new card prior to the expiration of your current card.

 

New Debit Card Text Alerts

This new feature for debit cards is an added layer of security. It enables us to alert you of suspicious activity on your card. If the system detects suspicious activity, you will receive a text message with details about the suspected transaction. Then you can respond to confirm or deny the transaction. If you indicated the transaction is fraudulent, you will receive another message with a number to call for follow up. If it’s not fraud and you confirm the transaction nothing else is required. It is simple and fast and helps us keep your your account information safe.

 

 

CardGuard

A lost or stolen card is just one area of concern in today’s world where identity theft is an unfortunate reality. Turning your debit card “on” or “off”, when you are not using it, is one of CardGuard's safeguards against fraud.

When your card is “off”, no withdrawals or purchases will be approved until you turn the card back “on”, by using the Autotruck FCU CardGuard App on your smart device. Transaction controls add another layer of protection by allowing your debit card to work only in specific locations or geographic areas. Plus, real-time alerts keep you informed when your card is used.

  • Turn your debit card “on” and “off” by using the Autotruck FCU CardGuard App on your smart device
  • Establish transaction controls for dollar limits, merchant categories and geographic locations
  • Receive alerts when your debit card is used, approved or exceeds the transaction controls set by you
  • Stay informed of potential fraud with alerts on attempted or declined transactions
  • Get real-time balances for your accounts anytime 24/7

Get the Autotruck FCU CardGuard App at the Apple App Store for iPhone Or GooglePlay for Android. 

Download CardValet     Download CardValet

 

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